IBM Customer Engagement Specialist Professional Certificate

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Skills you will gain: Process Management, Communication, Problem Solving, IT Customer Support

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It’s a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program.

The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above.

Disclaimer: You will have five months to complete this course.  After that time your license will expire.

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Contact Info

1720 Hudiburg Dr.

Midwest City, OK 73110

405.733.7488

tpratt@rose.edu